How might councils approach development of technical solutions with a view to collaboration and re-use?
Expensive, awkward to integrate, confusing for users?
Leeds City Council are constantly looking to improve their offering to customers and drive efficiencies and savings.
I’ve spent the last two years entrenched in process redesign of care assessments. As part of the analysis I researched the best method in which customer’s chose to pay for their care contributions to the council.
I’ve never blogged before, professionally or personally. This is mostly because I’ve been waiting to have an original thought.